Enabling Better Organizations.Personio is a fast growing HR SaaS start-up based in Munich. It offers a holistic HR and applicant management software designed for companies with 10 to 1000 employees. Personio plays a critical role in making the day-to-day operations of more than 700 HR teams more efficient and transparent. We are a bunch of fun, international people striving to build the leading one-stop HR platform in Europe.
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As part of the International Customer Service team you will play a key role in helping our customers understand and utilise our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!
- Professional support of our customers by answering queries via e-mail and telephone
- Managing customer requests via our ticketing system
- The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied
- Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers
- Contributing to the success of the team by continuously driving our goals and optimising internal processes
- Creating and managing content for knowledge documentation
What you need to succeed
- You must be fluent in English & German
- You have successfully completed your (bachelor) degree
- You have experience in customer service in a technology or SaaS environment
- IT-savvy, with good analytical skills, quickly adapting to new software
- Communication is your thing: Outstanding written and verbal communication and enjoy interacting with customers
- You are a natural problem-solver who proactively finds solutions to problems
- An interest in working with HR departments from a wide range of companies and industries
- Customer communication, requirements management & stakeholder management
- You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business"
- Independent, team and solution-oriented work in a dynamic and intercultural environment
- Expertise, among others in the tools Zendesk, JIRA, Gainsight
Why PersonioAside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
- Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
- With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
- Choose between two mobility options: Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a subsidy of 43.50€/month from Personio
- Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
- Enjoy training with Gympass with a subsidy of 30€/month from Personio
- Pension scheme with up to 5% matching contribution
- Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
- Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.