Customer Service Specialist - English / Customer Happiness Officer (f/m/d)

Über uns

Blacklane ist ein globaler Fahrdienstservice und in mehr als 50 Ländern, über 300 Städten und 500 Flughäfen verlässlicher Partner vor Ort. Wir bringen unsere Kunden pünktlich, sicher und zuverlässig an jedes gewünschte Ziel weltweit. Mit unserer innovativen Technologie und der mehrsprachigen Kundenbetreuung koordinieren wir in Echtzeit zehntausende Premium-Fahrzeuge rund um die Uhr. Der professionelle Chauffeurservice von Blacklane ist in über 500 Flughäfen weltweit die ideale Lösung für Ihre Fortbewegung

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Your Challenge:

We are looking for a Customer Service Specialist to join our passionate global Operations team in our fresh newly opened location in Australia! Be a pioneer at representing Blacklane and have an impact in shaping the company in this new continent. You will also be working alongside our distributed teams in Berlin, Singapore and Dubai.

  • You will work in an award-winning Customer Care department, being on the frontline of communication with our English-speaking guests.
  • You will handle bookings, queries, and special requests from our guests and chauffeurs via phone, email, and social media.
  • You will follow up on issues until you reach a positive resolution, keeping customers updated as needed.
  • You will promote a positive attitude while meeting our goals, with the aim of leaving our customers smiling.
  • You will consistently provide feedback on customer satisfaction and process efficiency.
  • You will handle internal administrative tasks and documentation of individual queries.

About You:

  • You love helping others, and never lose your smile.
  • You are customer-oriented with the ability to adapt and respond to different situations.
  • You have at least 1 year of experience in a strongly service-oriented and customer-facing role (e.g. call center, hotel).
  • You have excellent communication skills, both verbally and written.
  • You are a team player, with the ability to motivate the team to improve each day.
  • You have experience working with web-based customer care systems. Familiarity with Salesforce is a plus.
  • You are in possession of a valid work permit for Australia, which is valid for at least one more year.

More than a Job:

A journey of learning: We believe that open, candid, constructive and actionable feedback is the essential component of our continuous development and collaboration. Set your personal development plan and take an active role in our  internal learning communities and deep dives. Budget for conferences external training, online courses and books will bolster your continuous learning journey.
 
Peace of mind: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days. Benefit from special conditions when joining different sport courses through our partner. Enjoy 26 holidays, plus 1 extra for each year you are with us.

Become part of an inspired Global Crew: Get to know your fellow Blacklaners! On our Freaky Fridays over a drink, during our regular Lottery Lunches or at our legendary Summer and Winter parties. Meet our professional chauffeurs when using our service with vouchers, in over 300 cities worldwide!