Customer Service Associate - Mandarin Speaking

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.

Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams in Sydney to satisfy the company’s ever increasing drive to deliver high quality service.
What you will do:
As part of Klarna's Global Service Center you will be providing high quality professional service to our consumers (B2C) or merchants (B2B) by assisting them in solving pre and post purchase related problems, or support with various requests regarding Klarna’s products and services. You will primarily communicate by phone, chat and email. Acting as the point of contact to our merchants and  customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. Most importantly you will constantly interact with other departments within the company as well as third parties.

Who you are

  • Klarna is looking for ambitious people with significant drive! 
  • You'll be passionate about your job and enjoy a fast paced international working environment. 
  • You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! 
  • At Klarna, we embrace change, you should dare to challenge the status quo and be persistent, always putting our customers first. 
  • You always strive to make improvements and have passion to serve as an ambassador for our brand.

You should have

  • Exceptional communication skills both written and verbal in English and Mandarin.
  • Previous retail, hospitality or customer service experience.
  • Negotiation and conflict resolution skills.
  • The ability to see problems with a holistic approach, identifying the core of the problem.