Tomorrow is our home.
See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.
Customer Interaction Specialist (m/f/d)
BSH Hausgeräte GmbH | Munich | Full time |
BlueMovement is a fast growing service: a start-up within BSH, offering affordable subscriptions on sustainable household appliances. In 2021 and after the start in The Netherlands, BlueMovement will enter the German market.
- Take care of BlueMovement customers' issues in a hands-on and direct manner and handle edge-cases
- Ensure BlueMovement customers' satisfaction and generate customer insights via direct customer contact
- Management of BlueMovement external customer touchpoints on online platforms
- Interact with external and internal partners of BlueMovement on a daily basis in order to ensure a positive customer experience
- Drive the BlueMovement internal learning loop
- University degree in communication or related
- >3 years of hands-on direct customer interaction experience, >3 years experience in managing customer interaction touchpoints, on several platforms
- Shown the ability to swap fast from one task to another while managing several IT-Systems - focus on data accuracy
- Enjoy working in an agile team and embrace the agile principles, are outgoing, confident, relate easily to people and have a learning mindset
- Fluent English and German
- flexible working hours schemes and diverse career opportunities
- individual development programs and international perspectives
- company pension scheme
Please visit career.bsh-group.com. We would love to welcome you in our team!