Enabling Better Organizations.Personio is a fast growing HR SaaS start-up based in Munich. It offers a holistic HR and applicant management software designed for companies with 10 to 1000 employees. Personio plays a critical role in making the day-to-day operations of more than 700 HR teams more efficient and transparent. We are a bunch of fun, international people striving to build the leading one-stop HR platform in Europe.
At Personio, Customer Operations & Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Operations & Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people process more successful. For our newly launched international implementation team in Dublin, we are looking for an Implementation Specialist who is independently responsible for the implementation of new Dutch & International customers. You will analyse the HR processes and organizational structures of our new customers and advise them on how to best use our HR software.
As Customer Growth Manager - International (m/f/d) in our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers.
Your tasks and responsibilities
You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
You renew customers' contracts, prepare offers and negotiate prices
You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
You work with clear targets to be able to measure the success of your work
What you need to succeed
You are fluent in both English and Dutch
You have successfully completed your studies in economics, technical business administration, or a comparable course of study
You have been able to successfully prove yourself in sales , account or partnership management in the last 1-2 years and you have gained first experiences in the software environment
You are proactive, able to work independently, good at prioritizing your tasks and you are a team player
You have ideally already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence)
You have an affinity for software and your solution-oriented approach makes you a competent contact person for our existing customers
You are interested in HR and organizational topics and enjoy dealing with customers
You are a strong communicator with excellent English and Dutch, both written and spoken
Why PersonioAside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive: