How do we plan to continue developing the most revolutionary foods of our time at foodspring? With your help! As fitness food pioneers, our mission starts afresh with each new product. This approach requires great ideas. Pure passion. The best minds in their respective fields. Want to contribute to a dynamic company culture? Want to help change the lifestyle of an entire generation? Then you're in the right place!
foodspring is looking for a customer experience development manager to help build the future of personalized nutrition and achieving a world class standard of customer experience. You will be responsible for identifying and driving key projects within the company to improve the way that we work and deliver our product and services to our customers. You will be reporting into the Head of Customer Experience. Please check below for more details.
Who you will report to: Max Mealing - Head of Customer Experience
Location: Berlin (currently with more remote options)
Team: Customer Experience
Your daily tasks will include:
Putting the customer at the center of everything that you think & do.
Undertaking analysis to identify new customer opportunities and back them up with business cases to be able to pitch your ideas to relevant stakeholders.
Contribute ideas and new initiatives to the CX roadmap and successfully deliver key initiatives.
Working with multiple stakeholders from different functional backgrounds (For example - R&D, Digital product, Data, Operations, Marketing etc.) and putting yourself in their shoes & understanding their problems.
Building & maintaining key relationships across the business to continuously drive the importance of improving CX within their department.
What we are looking for:
At least 3 years of experience in a fast moving, challenging environment
Experience from roles that may include product management, business development and project management
A proactive, autonomous mindset with the customer at the center of your work
A business and data driven mindset with the ability to foresee outcomes and already think of concrete solutions
A thirst for knowledge and an understanding of how different departments work
A hands-on approach to projects and working with multiple departments
The ability to effectively communicate with internal stakeholders and partners
You will have a high degree of creative freedom for you to develop your own knowledge
Flat hierarchies and short decision-making channels, a great deal of freedom in your work
Really immerse yourself and experience the product – Attend regular product tastings and stay up to date with exciting new releases!
You will benefit from a professional and highly motivated team – create value and have an impact to our great product and attractive consumer brand
Competitive salary and bonus package
Modern and cool office space in the heart of Kreuzberg, Berlin.
Free Gym, Health Food, Fitness Events & Product Vouchers
Your future starts now – the position is available immediately