Customer Care Agent (f/m/d)

About us

The Urban Sports Club (USC) is about movement, variety and flexibility.

Doing sports together with friends or colleagues at any time and having the freedom to choose what you want to do right now - this was the original idea behind the Urban Sports Club. Choose from over 50 types of sports and more than 2.000 partner venues all over Germany with only 1 membership - what, when and how often you like. While staying flexible and without any long-term contracts.

At USC we are sporty-ambitious and flexible when it comes to our way of thinking as well as in finding solutions all while working in an international team. Our focus is always on community spirit.

...more than just a fitness flatrate! USC provides the biggest and most diverse offer of sports- and wellness activities for Germany.

About the role

To support our team, we are looking for a Customer Care Agent (m/f/d) for our Berlin office, starting immediately.

Your tasks

  • You respond to members’ questions and solve issues via phone and email in an independent fashion
  • You are the first point of contact for new or potential members
  • You craft strong relationships with our members and keep them happy
  • You are the face of the company and give a positive impression of Urban Sports Club

Requirements

  • You have strong communication skills and can express yourself very well in German and English
  • You already have relevant experience in customer service over the phone
  • You are reliable, very well organised and can keep your cool in stressful situations
  • You take it upon yourself to exceed members’ expectations with a high-quality, personalised customer service
  • You have always been driven to learn about sport and you would like to discover more about new and unfamiliar types of exercise

What you can expect from us

  • A permanent, full-time contract
  • A free L membership 
  • A flat hierarchy that offers lots of personal responsibility, room for personal development and the opportunity to make an impact
  • An easy-going but driven team
  • Regular team events, free drinks such as coffee, snacks, fruits & veggies from GegessenWirdImmer
  • A lively atmosphere typical of the start-up scene in Berlin