Customer Banking Support Expert - DE

Why SumUp? We do things differently. More than 270 enthusiastic employees from over 30 nations work in our Berlin office everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things.

We are looking for someone to join our customer-support banking team. If you want to work in an international environment, love to give customers amazing experiences and have a passion for banking products, we’d love to receive your application!

What you'll do

• You are the voice of our company – the direct link to our customers

• You take care of our German-speaking customers by phone, email and social media channels

• You competently support our merchants for all questions and inquiries about our product and service

• You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

• You closely work with other departments together, for example Sales and Marketing

• You’re part of an international and multilingual team

You'll be great for this role if

• You have excellent verbal and written language skills in English and German

• You love to communicate, while being easy-going and patient with our customers

• Good and customer-friendly service is the highest priority for you

• You’re curious and persistent to solve issues

• You’re organised and can keep a cool head even in stressful situations

• Using a smartphone, tablet or computer is easy for you

Why you should join SumUp 

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.

• We get together regularly for breakfasts, team events, office parties and sports.

• You’ll receive a budget for attending conferences and external training. 

• We offer a corporate pension scheme, 28 days’ paid leave, free yoga classes, subsidised Urban Sports Club membership and other great benefits.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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