Corporate Communications Manager, Belgium, Netherlands and France

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

We are looking for someone who can develop and lead Klarna’s day-to-day corporate communications activities in Belgium, Netherlands and France (BeNeFra). The global Klarna communications team is a driven, passionate and fun group of people focused on making Klarna a global brand that is known, respected and loved by consumers, merchants and all relevant stakeholders.  

You will play a key role in building Klarna’s position in local markets, through developing and implementing external corporate communications and engagement strategies. You will work closely with the regional management, develop and manage proactive and reactive corporate communications activities, turn complex propositions into simple communication so that our end-users find it easy to understand our Klarna value proposition, and act as a local spokesperson. This will involve partnering closely with the marketing, growth, legal and partnerships teams as well as drawing on an extensive network of own media and stakeholder relationships and agency management.

You will

  • Drive Klarna’s corporate communication efforts externally, to bring Klarna’s story to life and help define the future of retail and fintech. 
  • Contribute to external corporate communications, executive communications, and corporate media relations including issues and crisis response.
  • Lead day-to-day implementation of corporate communication strategies and activities in Belgium, the Netherlands and France that convey Klarna’s messages in the best way, as well as coordinate with group messaging and initiatives where necessary. You will need to be able to move between multiple audiences and contexts.
  • Build and maintain strong relationships with media, thought leaders and relevant stakeholders in the market. Identify opportunities pro-actively and execute when needed; pitch, content, storytelling and follow up.
  • Develop local spokespeople and support building their external platform through interviews, op-eds and speaking engagements.
  • Define key messages on topics relevant to Klarna’s local businesses and develop our profile as a respected thought leader.
  • Coordinate with various internal teams to support announcements, program updates, and more.
  • Attract, coach and develop others, understanding team dynamics and strengthening the overall capability of the organization.

Who you are

  • Be passionate about your job and enjoy a fast-paced working environment. You are customer obsessed, proactive by nature, can move between high strategy and small details, relish problem-solving, want the ability to think creatively and love the satisfaction of brilliant execution. 
  • Minimum 6-8 years of experience in communications roles, including at management level, both in-house and/or agency, preferably in high-growth and/or payments or technology environments. Experience working for a business operating in an evolving regulatory environment is a plus. 
  • You are proactive and hands-on by nature and come up with new thinking that adds value and innovation to the work we do. It is crucial that you can take initiative, be strategic and forward-looking while at the same time taking personal ownership for everyday delivery.  
  • Proven experience and leadership in running comprehensive strategic communications, media relations, and outreach programs to advance a company’s mission and commercial goals. 
  • Proven skill and passion in proactively building relationships with media, and in successfully positioning subject matter with the media to achieve high-impact placements.
  • Proven success working closely with senior level executives on messaging, speaking opportunities, media requests, internal communications, and more.
  • Flexibility and adaptability to manage complex issues in a regulated environment.
  • Experience managing agencies and collaborating with cross-functional teams. 
  • Good written and oral communication skills in English, Dutch and French language.
Flexible on Location, Amsterdam or Brussels!

Please send over your CV in English.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.