Complaints Specialist - Benelux Markets (m/f/d)

We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Receiving, recording, processing and answering customer complaints
  • Regular monitoring of the complaint database with regard to open complaints
  • Documentation and archiving of complaints as well as administration and
    analysis of the complaint register
  • Monitoring adherence to legal and company-wide deadlines and standards for
    complaint management
  • Processing of customer complaints submitted to BaFin
  • Support in the implementation of indirect complaint management, e.g.
    development of proposals to eliminate the causes of complaint

Which traits contribute to your success?

  • 3 years of professional experience in the field of complaint
    management, preferably in an international context
  • Ideally a good understanding of banking products and
    processes, ideally also of securities products and their settlement
  • Language skills in Dutch and/or English at native speaker level, every other language is an advantage
  • Strong customer and service orientation, are an organizational
    talent; an independent and structured way of working is no problem for you
  • The handling of complaints from regulatory authorities is no challenge for you,
    since the MaComp regulations are not unknown to you
  • Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well

What to expect working with our portfolio company:

  • Make a true impact in the FinTech industry by joining an emerging startup in their internationalization phase
  • Well equipped and modern office in the heart of Berlin
  • Transparent culture with flat hierarchies where every person is highly valued
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities from day one
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.