Commercial Program Manager - Analyst

sennder is a European digital freight forwarder looking for a Commercial Program Manager to join our Customer Experience team. The role is based out of the Amsterdam office and will report to the Director of Program Management. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

ABOUT THE ROLE

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

The Customer Experience team is new to sennder and sits within the Commercial group covering sales and expansion activities. This central team is crucial to enabling shipper growth by unifying and improving the shipper experience across all of our regional teams. Analytics plays a critical role on this team, driving business prioritization within the group and insights to the broader business.

Initially, this role will be focused on existing shipper growth and specifically supporting the newly launched expansion role within the Commercial business. This person will be in charge of providing reporting dashboards, creating tools for the teams, offering up insights based on our shipper data, and solving unique customer challenges through an analytical lens. We are looking for a curious problem solver who is obsessed with making arguments through data. This is a rare and exciting opportunity to be part of a new team at sennder, helping to scale sennder’s reach across the European market. Join on the ground floor and help us build the future of freight!

In this role you will ...

  • Discover the needs of our shippers and become the evangelist for them internally
  • Work closely with regional teams to understand the unique challenges in each market
  • Lead cross functional projects with stakeholders in operations, sales, marketing, and product
  • Analyze large datasets to identify opportunities for process improvement and efficiency gains
  • Build & execute rollout plans that test new ways for sennder to operate their business

Preferably you are ...

  • Bachelor's degree (Master’s degree a plus)
  • 3+ years of experience in a consulting or program manager role with analytical experience preferably within tech, management consulting or logistics
  • Proven experience utilizing your project management and strong communication skills 
  • Analytical and critical thinking ability is a must -- ability to pull and manipulate data on your own 
  • Experience with Business Intelligence tools such as Looker, Tableau, or Power BI is required
  • Proficiency in SQL, python or other programmatic languages a plus
  • Previous Salesforce knowledge a plus
  • Ability to effectively communicate and collaborate with a diverse set of stakeholders such as shippers, carriers and internal teams within sennder 
  • Joy in solving complex challenges under pressure

What you can expect 

  • A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
  • An international team of 800+ people with 65+ nationalities spread across 7 country offices with English as our company language.
  • A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
  • A structured promotion process, providing everyone with fair and transparent career growth.
  • Learning and development opportunities on the job and through conversations with your manager.
  • Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
  • When in office: unlimited snacks, drinks, and fruits.
  • Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.

At sennder we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site. 

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us ta@sennder.com. We do not accept applications via email.