About usZAGENO was founded in 2015, ZAGENO is eliminating bottlenecks to breakthrough science and research through curated connections linking scientists and their institutions’ procurement offices with leading life science vendors. World-renowned academic and government research facilities, global pharmaceutical companies, and biotechs large and small are already users of our unique online biotech marketplace, currently comprising more than three million products.
Come join usWe are currently seeking enthusiastic individuals to join our customer support team in Cambridge. As part of a growing B2B online marketplace, you will be challenged every day by an exciting, fast-paced environment. You'll manage every step of the laboratory ordering process while creating meaningful relationships with our customers and vendors. Come help today's life science researchers discover tomorrow's innovation!
Maintain a high level of quality and efficiency throughout the order life-cycle
Provide a direct link between our customers and suppliers
Resolve any and all inquiries with a creative, can-do attitude
Effectively communicate feedback across departments for improved customer experience
Excellent communication skills, both verbal and written in English
A problem-solving mentality that thrives on new challenges
You are comfortable working autonomously as well as collaborating
You are flexible in terms of scheduling and changes in a growing environment
You are detail oriented and take pride in your work
Experience in HubSpot is a bonus, but not required