Claim Analyst

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing Technology startup sennder Italia is in need of an outstanding talent to join our “Operations team” as Automation Specialist.

sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. You can learn more from us here. 

sennder Italia is a Joint Venture between sennder GmbH  and Poste Italiane. Our company matches the digital and innovative soul focus on technologies and optimisation of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

The Transportation Claim Analyst will be responsible for checking, analysing, reporting and monitoring penalty requests both from our clients/partners to us and from us to our clients/partners.

Your challenge will be:

  • Taking end to end ownership for the process of the resolution of all escalated, complex or not, shipper’s claims and fines queries
  • Contribute to the continuous improvement process by challenging existing process and contributing ideas for improvement for our customers and the business
  • Giving guidance and support to our operational and commercial teams  
  • Assessing, adjusting and reassessing any claims as required
  • Utilizing critical thinking and solid judgement to solve problems, make decisions and resolve complex issues inherent in handling losses, as well as planning and organizing activities throughout the claims management process 
  • Generate reports and cases on sennder Italia’s network performances.

 To get there you will need:

  • You have a logistics field experience and strong analytical skills;
  • You have great problem-solving skills as well as an entrepreneurial way of thinking and acting;
  • You are a goal-oriented and resilient person with great communication and negotiations skills;
  • You speak and write Italian fluently (ideally on a native level) and you have good English skill;
  • You have the ability to multitask and work independently with attention to detail and follow-through
  • You are able to use Microsoft Excel with proficiency. 

What we will be offering: 

  • Competitive Salary;
  • A part of an international company with office locations in 6 different countries;
  • Structured promotion process in order to give everyone the same chance to grow;
  • Structured regular feedback process enabling personal development;
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organisers.

At sennder Italia we evaluate commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy building and nourish long-lasting friendships across teams and often come together to plan fun events and activities.

We here at sennder Italia we want to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. sennder Italia is an Equal Opportunity Employer.