Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.
Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate long-lasting customer success. We are currently looking for Service Delivery Specialists (various levels) to join the Channels Ecosystem team and play a key role in our mission to provide an excellent customer service experience.
For the Channels Ecosystem team, customers are our obsession. From an innovative chatbot, smart FAQs, to our several contact channels and agent toolings throughout all Klarna markets - we build solutions with the customer in mind.
As a Service Delivery Specialist you are at the heart of this obsession, always solving challenges that customers are facing by enabling them to self service with the help of our Chatbot, find answers to their frequently asked questions and easily access our contact channels if they need to speak to an agent. One of the main reasons why our team is able to provide excellent customer service experience is because of the close collaboration with Engineering, Product, Design, Analytics and other Support teams.
Interested? Great! Apply as soon as possible as we speak with suitable candidates continuously. Questions or want to know more? Don’t hesitate to contact Ilinca Apolzan.
We offer you an international working environment filled with ambitious colleagues. You can make a difference, and you will be a player in a team that has a strong impact on Klarna’s customer success.