Carrier Account Manager

sennder is a European digital freight forwarder looking for a Carrier Account Manager to join our Carrier Coverage Team. 

The role is based out of the Riga office and will report to Manager, Carrier Coverage. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

ABOUT THE ROLE 

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

As a Carrier Account Manager you’ll work on interesting responsibilities like managing our loyal carrier portfolio and attracting new ones by onboarding them onto a variety of our customer projects. You will need to be a leader in maintaining relationships and analysing profitability of current ones.

You’ll be collaborating closely with our Sales team and Carrier managers to develop loyalty of our carriers, increase their capacity within our company, with that increasing volumes and developing service level with our customers.

ABOUT sennder 

sennder is Europe’s leading digital freight forwarder at the intersection of where technology meets logistics. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.
You can be part of one of Europe’s latest growth stories as we fast-forward road logistics into digitalization.
Get to know us, our culture, green business, funding history, and more on our blog here.

IN THIS ROLE YOU WILL…

• Take responsibility for new carrier acquisition and work for existing carrier expansion
• Build relationships with key decision makers within carrier organisations, leading critical conversations to expand business opportunities 
• Conduct constant analysis (reports, KPIs) of the onboarding process in order to improve the efficiency
• Employ creative problem-solving skills to navigate negotiations and complex customer conversations
• Collaborate with cross-functional internal teams such as acquisition sales, account operations, carrier management to explore and manage customer projects 
• Take full ownership over every step of the carrier sales cycle
• Work directly with sales team to identify and develop new projects and offerings for carriers
• Coordinate with the operations department to ensure that the carriers receive an exceptional service

PREFERABLY YOU ARE…

• Proven experience in relationship management
• Previous experience in Sales within the logistics sector
• Real hunter mentality with a knowledge of convincingly addressing an audience
• Excellent Latvian, Russian and English skills
• Hands-on experience with growth channels (online marketing, affiliate, events, etc.) and business development in a start-up
• Strong understanding of the European Transportation Market for Full-Truck-Loads (FTL)

WHAT YOU CAN EXPECT

• A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
• An international team of 800+ people with 65+ nationalities spread across 7 country  offices with English as our company language.
• A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, through regular quarterly team events, company get-togethers, and partnership events with other companies and local organizers.
• When in office: unlimited snacks, drinks, and fruits.
• Health insurance.

At sennder we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site. 

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us ta@sennder.com. We do not accept applications via email. 

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