Business Resilience Director (f/m/d)

About the opportunity

Contentful strives to build a secure and safe service and commits considerable effort and resources to all forms of security and resilience. 

We are looking for a committed and driven Business Resilience Director to lead global business continuity and physical security efforts across Contentful. As the Business Resilience Director, you will be a member of the security leadership team and will work collaboratively with cross-functional stakeholders to design, implement, and maintain continuity, disaster response, and crisis management programs. 

What to expect?

• Create, maintain, and own business continuity planning (BCP), physical security, and crisis management strategies including policies, procedures, response playbooks, and user awareness.
• Collaborate with response teams to develop methodologies for assessing, identifying, mitigating, and responding to risks that can impact normal operations.
• Ensure all stakeholders, including the Executive Leadership Team, understand their roles and responsibilities and conduct regular training, ongoing maintenance, and ensure completion of testing activities including tabletop exercises.
• Own the entirety of the business resiliency lifecycle including methodologies for conducting regular business impact analysis (BIA) and alignment of resilience requirements to business goals.
• Support Contentful business units in formulating responses to business disruptions and ensure technology stakeholders complete disaster recovery plans and BIA for relevant systems and services.
• Incorporate new locations, functions, systems and processes into the business continuity program by consulting on physical security, system criticality, data classification requirements and recovery objectives.
• Provide executive reporting on overall business resilience program status, effectiveness and corrective action activities.
• Collaborate with cross-functional teams to develop physical security policies, procedures, and standards.
• Create and maintain resources to inform of risks associated with employee travel and commercial expansion to geographical regions.

What you need to be successful?

• At least 6+ years of experience in BCP, physical security, and health & safety 
• At least 3+ years experience in IT infrastructure operations 
• Practical experience implementing BCP processes in line with ISO 22301 and 27001 
• Experience in delivering business resilience training to a wide range of stakeholders 
• Hands-on background with work area recovery solution design 
• Proactive with strong ownership, analytical, and problem-solving skills 
• Passion for creating, implementing, and maintaining programs 
• Capable of working independently and collaboratively with large teams 
• Ability to work in a fast-paced environment, often juggling multiple projects 
• Strong organizational and communication skills 
• Familiarity with NIST’s CSF and security incident management (physical and cyber) 
• Familiarity with physical security architecture controls and processes

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital products. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• We value Work-Life balance and flexibility! A generous combination of vacation 
• days, trust-based work hours and the option to work from the home office/remotely.
• Use your personal education budget plus education days to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• Share and navigate the excitement of your new role with your CFF (Contentful First Friend).
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

To view more career opportunities, visit https://www.contentful.com/careers/ #LI-MC1

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