Business Operations Working Student

scoutbee's AI-driven suite is leading the digital procurement (r)evolution. We are building the future of highly effective sourcing and scouting by creating smart and data-driven connections between buyers and suppliers. 

Our mission is to define how the world works and provide products that help procurement leaders find global suppliers faster. We enable our customers to make confident purchasing decisions by providing deep insights into their professional partnerships.

As a core member of the Operations team, you will be directly involved in the growth of our vision for supplier discovery. Your responsibility is to onboard identified suppliers to sourcing needs within the scoutbee platform. You will be accountable for supplier platform adoption through overseeing new supplier onboarding and engagement. You will manage a diverse set of suppliers, and as the first touch point in a customer’s experience after contact, you will be a critical player in driving long-term customer success and demonstrating the value of the scoutbee solution. The ideal candidate has experience in SaaS, strong verbal communication skills and attention to detail, with an outstanding aptitude for applying technology to achieve business results.

Your role in our beehive 

• Increase supplier adoption through networking, calls and emails to customers worldwide
• Become an expert on the scoutbee solution and onboard suppliers with varying levels of sophistication
• Assist customers to navigate the technical aspects of the onboarding and sign up process
• Identify and drive efficiency in the onboarding process and process improvements on an ongoing basis
• Collaborate with Regional Planners to ensure smooth hand-offs before and after the supplier onboarding phase
• Assist suppliers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period

Day-to-day tasks and expectations

• You will learn all the project related information (requirements) via our CRM system
• You will be assigned with a list of suppliers, who haven’t heard about scoutbee, with corporate contact email and phone number
• You will be cold calling them and identify the responsible person in the supplier company
• You will introduce them what scoutbee does and what the scouting product/service is about
• You will assist them in any technical difficulties and ensure their positive user experiences
• You will leverage your sales tactic to drive supplier engagement (conversion)
• You will identify their potential concerns or objections and escalate it internally

What you bring to our beehive 

• Currently enrol in a German university at the Bachelor’s or Master’s level.
• Fluent in English and at least one other additional language - German, Italian, Turkish, Czech, Polish or Hungarian. Any other additional languages are an advantage
• Exceptional verbal communication skills
• Strong interpersonal skills & proven success in cross-functional collaboration
• Proficient with Excel, comfortable with CRM systems or SaaS support software is a plus
• Desire to focus on customer satisfaction and the customer experience, and a willingness to be its internal advocate.

Our Offer

• Competitive hourly rate
• Modern offices with a start-up perk culture, ergonomic chairs and choice of computer operating system.
• Flexibility in work environment including working hours and location (in-office or occasionally privately-based)
• A strong emphasis on a Positive Intercultural Environment and Diverse Culture (Diversity, Equity and Inclusion matter to our employees, leaders, and investors, which is why we actively invest across the entire employee journey)
• An innovative and international working environment that focuses on a collaborative company spirit, an open feedback culture, and employee growth opportunities.

Our offer calls to you, but your level of experience doesn't meet our requirements? If this job ad sounds super interesting for you - Please don't hesitate to apply! For us, personality and cultural fit are more important than qualifications. We are aware that underestimation of one's own abilities and impostor syndrome can hold someone back from applying.

We'd love to hear from you!

scoutbee is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to ethnic background, colour, religion, gender, sexual orientation, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

About scoutbee

scoutbee’s market-leading supplier data platform empowers procurement professionals to enhance their master data, make better sourcing decisions, and find and onboard new suppliers from all over the world. Powered by AI and ML, scoutbee enables faster end-to-end strategic sourcing projects with up to 90% less effort versus traditional methods. By providing comprehensive and dynamic supplier data, scoutbee facilitates proactive sourcing decisions that strengthen supply chain resilience, improve sustainability, drive innovation, reduce time to market and increase diversity. scoutbee is trusted by industry leaders in the automotive, agricultural, energy, FMCG, industrial machinery, and life science sectors. A winner of many prestigious awards including Gartner’s 2020 “Cool Vendor” in Sourcing and Procurement for Supply Chain, “ProcureTech 100”, and Spend Matters’ “50 Vendors to Watch 2021”. scoutbee is a recognized leader in AI-driven procurement technology, which is used by companies like Audi, Siemens, and Unilever, and has raised $76M in funding from investors including Atomico, Lakestar, Next47, Toba Capital, HV Holtzbrinck Ventures, and 42CAP

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