Business Operations Specialist - MFO Process Excellence

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

What You Will Do
MFO Process Excellence are the spider within the web of Merchant Foundation Operations. We ensure that all teams regardless of market, location or tenure know how to provide our merchants with a smoooth and always compliant journey by providing up to date, accurate and workable processes.

Responsibilities

  • Be in contact on a daily basis with our Merchant Foundation Operational teams 
  • Act as an ambassador for Merchant Foundation Operational teams to the wider Merchant Foundation group, to overcome blockers and roll out process updates when necessary 
  • Act as an ambassador for Merchant Foundation Operational teams in terms of new product launches, representing their needs and creating updated processes  
  • Continually reviewing all processes to ensure these work seamlessly for both Merchants and Merchant Foundation Operational teams, identifying blockers and offering up suitable solutions
  • Work with primary focus to create process excellence for Merchant Foundation Operational teams but working within wider Merchant Foundation group to provide feedback to enable workable solutions

Who you are

  • A solution oriented problem solver 
  • Have a keen eye for detail, whilst also understanding the bigger picture
  • Be a great communicator who feels at ease connecting with people and receiving feedback
  • An ambassador, who can represent others and their needs 
  •  Strong ability to drive projects, creating timelines, keep stakeholders up to date and completing tasks in a timely manner
  • Work well with data to formulate clear hypothesis and take initiative to investigate the problem, providing clear outcomes and solutions
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

You Should Have
Working proficiency and communication skills in verbal and written English

How to Apply
Send over a CV in English

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.