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Klarna

Business Operations Associate - Merchant Support (Korean)

Sydney, Australia
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

As part of Klarna's Merchant Support Team you will be providing high quality professional service to our merchants (B2B) by assisting them in solving pre and post purchase related problems, or support with various requests regarding Klarna’s products and services.  

In this position, you will focus on providing inbound and outbound support to our merchants on a variety of topics, covering everything from technical integrations to payment related queries. You will also perform compliance related screenings of the merchants we partner with.

You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat  and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments and third parties, to ensure the best resolution, first time.

A bit about you

  • You are an excellent problem solver with a strong sense of ownership.
  • You have a strong capability to gather, document and share knowledge & information.
  • You have strong organisational skills but also a flexible mindset.
  • You are a critical thinker, comfortable with complexity and can navigate unclear situations in a calm and professional manner. 
  • You have a strong sense of team - working with others in a humble, open, direct, and respectful manner.
  • You also possess a strong sense of self - are independent, confident and driven and can push solutions for our clients.
  • You quickly pick up new technical skills and have the ability to teach others these skills.

You'll have

  • Fluency in Korean and English.
  • Experience from a similar role with a customer service or B2B support focus.
  • Great communication skills to assist merchants and internal stakeholders.
  • You have a logical and analytical mindset, with the ability to see problems with a holistic approach, identifying the core of the problem.
  • Excellent negotiation and conflict resolution skills.
  • A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success
  • Fluency with internet, computer usage and web-based application skills.

Why Klarna

  • 5 weeks annual leave
  • Top tier health insurance with all the extras for you and any dependants/defacto you may have!
  • Life and income protection insurance
  • $500 annual health and wellness allowance
  • Annual home office allowance
  • Lunch is on us twice a week!
  • Weekly and monthly office celebrations
  • Secondments - AKA The chance to work in one of our global offices
  • Personal and professional development and training
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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