About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
As part of Klarna's Merchant Support Team you will be providing high quality professional service to our merchants (B2B) by assisting them in solving pre and post purchase related problems, or support with various requests regarding Klarna’s products and services.
In this position, you will focus on providing inbound and outbound support to our merchants on a variety of topics, covering everything from technical integrations to payment related queries. You will also perform compliance related screenings of the merchants we partner with.
You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments and third parties, to ensure the best resolution, first time.