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Klarna

Business Operations Associate - Merchant Monitoring

Columbus, United States
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Are you interested in fraud, money laundering or other suspicious and illegal activities? Do you have an eye for details? Do you enjoy making decisions? Are you a self-driven problem solver with a critical mindset? 

Then Merchant Monitoring is for you. Merchant Monitoring is an operational team focusing on mitigating risk imposed by merchants and to minimize the financial and reputational losses for Klarna. All decisions are made by analyzing merchant behaviour in order to find anomalies which indicate suspicious activity.

Currently we are looking to strengthen our team with another star. As part of the Merchant Monitoring team you will be working as a Senior Customer Service Specialist and together with the rest of the team you will be analyzing merchant behaviour and taking necessary action.

Main tasks include:

  • Act on alarms and deviant merchant behaviour, such as detecting merchant fraud attempts, bankruptcies, operational issues and other potential cost drivers
  • Communicate and keep stakeholders informed across the organization
  • Work with improvements in terms of routines, tools and processes

Who are you?

  • Have a structured and organised way of working
  • Ability to work in a fast paced environment and to handle multiple tasks simultaneously
  • Strong capability to take on a holistic perspective and a common sense
  • Have an eye for details and critical mindset
  • Not afraid of making decisions
  • You have great communication skills in English
Does the above job description sound interesting? Do you think you are the right person for this role? Don’t wait, apply now! 

Location: Columbus, Ohio

Ideal start date: As soon as possible

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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