Business Analyst - Servicing and Collection

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About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do at SumUp, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

The Job

As Business Analyst you will be joining the Lending Tribe, working to provide our micro and small merchants, traditionally underserved by credit institutions, access to capital to grow their businesses. We are injecting capital into millions of existing and new merchants' businesses to foster their sustainability and growth through credit products! We empower our people to own their work end-to-end, so you’ll be leading the product from a design perspective, having a holistic approach on the experience, from discovery to delivery - always keeping in mind our customers and their interests! That means having a head for strategy as well as having the skills and willingness to roll up your sleeves and get involved with the details of making great products.As we put the merchant at the center of every decision we need a strong leader that constantly advocates and drives a human-centered design approach. You will support the team by applying your craft, delivering on our commitment to design excellence, while also driving the evolution of our processes and guidelines.

What you’ll be doing

- Improve and implement new analysis to support servicing and collection processes 
- Analyse and optimise operational success rates to achieve business plan targets
- Create a structured information deck that supports decision and quicker reactions to control the portfolio performance
- Create dashboards and metrics to drive decisions and discussions around the product
- Curious and motivated to make new findings and improve performance and customer experience 
- Willing to improve the operational steps focusing in performance impacts
- Customer centric, builds value propositions based on testing
- Fully understand current servicing and collection process  
- Understand the BR lending product and value proposition
- Having metrics and dashboards to have a broader view of operational success rates
- Enable a dashboard with operational metrics that reflects routines 
- Monitoring fluctuations in our KPIs that can indicate an operational issue or a market reaction
- Identify  opportunities to improve performance and optimize operational success rates
- Bring to the team potential improvements to the servicing and collection process

You'll be great for this role if:
-  Have strong analytical and creative problem-solving skills
- Verbal/written communication in English and Portuguese
- 2+ yrs of professional experience and 1+ yrs in Business Analyst position
- Strong excel and SQL knowledge
- Experiment-Driven / Data-Driven
- Curiosity for the next challenge to solve
- Willingness to find non-obvious reasons and to suggest new strategies

Why you should join SumUp
  • Remote first is our working model. Our tribe members are distributed across Europe and Brazil, and you may choose to work from where it works best for you. We believe that face to face interactions are key to building trust and an amazing team. So you will be expected to meet your colleagues and come to one of our offices from time to time. Currently most of us go at least once per month into the office closest to our homes.
  • We’re one of the most innovative fintech players in Europe as well as North and South America.
  • We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents. We have a close, welcoming and international community. We get together regularly for brunches, cocktail nights, football, office parties and cooking dinners ;)
  • 22 days’ paid leave
  • SumUp Corporate Pension Plan
  • game room  in the office and Gympass
  • Learning & development budget for attending conferences and external training
  • A lot of other cool benefits such as Vale Transporte, Caju and Babbel