Senior Business Analyst

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

The opportunity:

As a Senior Analyst on Klarna’s Partner Success Team, you will be responsible for tracking, analyzing, and optimizing a portfolio of merchant partners across a multitude of verticals. You’ll be a key member of an international team and will have the opportunity and autonomy to contribute in a meaningful manner to the overall success, retention, and growth of Klarna’s global business.

In this role, you’ll own the analytical responsibilities across your portfolio while being a critical thought partner to your manager. You will support the team across a multitude of functions from financial analysis and modeling to deriving key insights and actionable recommendations across complex merchant data sets to improve performance.

The focus for a Senior Analyst is to be a proactive decision-maker within Klarna with the following responsibilities: 

- Understand the market dynamics 
- Understand the implications of pricing and underwriting
- Recommend ways to improve and come up with actionable insights based on data
- Understand both the Merchant and Klarna’s business by leveraging internal and external data
- Come up with different scenarios to support negotiation strategies
- Monitor in order to find ways to optimize for both external parties and Klarna
- Managing multiple stakeholders and coordinating across teams

What you'll do:

  • Business planning, budgeting, forecasting and tracking of KPIs
  • Profitability analyses, business cases and ad-hoc analyses on merchants, consumers, segments, products or competitors
  • Understanding the regional risk policies and risk profile, be a key stakeholder in driving optimization and customization of specific policies
  • Monthly follow-up of team / domain P&L, providing comments and insights
  • Working closely with sales organization to support pricing and analytical workstreams

You should have:

  • 4+ years of relevant work experience in a Finance/Analytics environment.
  • A degree from a university in a numerate subject (e.g. Economics, Science, Engineering or Business).
  • Experience with data extraction and manipulation (proficiency with SQL preferred)
  • Strong attention to detail and experience in using structured approaches to problem solving.
  • Significant drive and ambition.


  • 3-5 years of background from consulting, investment banking, fintech/payments company, retail e-commerce or other high growth organization with operational experience in a quantitative or analytical role
  • Positive solution-oriented mindset and stakeholder management skills
  • Strong analytical skills set: the ability to identify and isolate trends and connect them to customer behavioral patterns, and business impacts
  • Strong Excel/Google Sheets experience is a requirement.
  • Ability to effectively communicate actionable data-driven insights to all audiences
  • Self-starter and resourceful mindset with a passion to learn and succeed
  • Basic SQL experience strongly preferred, with a willingness to further develop the skill
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.