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Klarna

Senior Analyst, Communications

Multiple Locations, United States
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

As a Senior Analyst on the Communications studio team, you will work closely with product managers and engineers to optimize and draw insights from Klarna’s post-purchase communications to customers. This role will be an intersection between analytics, data, marketing, and customer obsession - we’re as excited about it as you are! 

Location: New York City or Columbus, OH

What you will do:

  • Collaborate with product managers, designers, data scientists, and engineers to optimize and develop best practice design, configurations, and templates for our customer communications
  • Use analysis and insights to drive alignment on messaging, usability, look, tone, and brand identity for all our communications templates
  • Define the requirements for each communication from a data perspective to ensure that everything is properly connected. This will require collaboration across various teams on data architecture and processes so we get the right data
  • Analyze UX and customer journeys to identify opportunities and improvement areas
  • Perform experimentation to continuously improve features and design
  • Generate insights around consumer touchpoints regarding digital and physical communication, such as quantifying the value of different consumer actions and understanding consumer behavior
  • Support decision making and analysis of data such as dynamic marketing ads, content impressions, post-purchase data, and marketing blocks
  • Analyze financial performance and understand the unit economics and contribution
  • Be a driving force in product development, backing up suggestions with evidence
  • Develop, track and monitor actionable KPIs and metrics, using data and analytics to deep dive into root causes and recommend solutions
  • Report on product performance to senior executives and other stakeholders

Qualifications:

  • 3-6 years of applicable work experience in a marketing analyst (or similar) role

Preferred qualifications:

  • Experience in working with customer communications across different digital and physical channels
  • Knowledge of marketing subjects and customer behavior analysis
  • Strong attention to detail and experience in using structured approaches to problem-solving
  • Excellent at communicating and presenting insights from data analysis to any type of audience
  • Experience with performing data extraction and manipulation, as well as programming languages is a plus (SQL, R, Python, MatLab, Java, C# etc…)
  • Experience with data visualization tools (such as QlikSense and Tableau)
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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