Affiliate Manager (India) (f/m/x)

Über uns

Blacklane ist ein globaler Fahrdienstservice und in mehr als 50 Ländern, über 300 Städten und 500 Flughäfen verlässlicher Partner vor Ort. Wir bringen unsere Kunden pünktlich, sicher und zuverlässig an jedes gewünschte Ziel weltweit. Mit unserer innovativen Technologie und der mehrsprachigen Kundenbetreuung koordinieren wir in Echtzeit zehntausende Premium-Fahrzeuge rund um die Uhr. Der professionelle Chauffeurservice von Blacklane ist in über 500 Flughäfen weltweit die ideale Lösung für Ihre Fortbewegung

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Darüber hinaus führen wir Dich gerne hier durch unser Blacklane HQ office in Berlin.

Deine Aufgaben:

  • Provide constant support to affiliates within the India region, including registration and account management as well as help with payment methods, quality standards, and safety guidelines.
  • Drive and measure the quality and operational performance of affiliates, through monthly reports with KPIs and qualitative feedback.
  • Ensure our chauffeur service runs smoothly on a daily basis.
  • Interact with our partners/chauffeurs (and occasionally guests) via phone and email, working to resolve live service queries in real time.
  • Coordinating activity between local operations and our global team.
  • Proactively find solutions for urgent needs due to new requests or unexpected scenarios (e.g. flight delays, car breakdowns).
  • Audit affiliates including taking mystery rides within the India region and making in-market visits
  • Administer and coordinate the legal approval process, keeping on top of changes in local transportation regulations.
  • Train and onboard new service providers and retrain existing affiliates.
  • Adopt global supplier standards, processes, and procedures for regional/local implementation.

Dein Profil:

  • Prior experience in the Indian market would be an advantage.
  • Experience in business support functions such as supplier relations/franchise administration.
  • Strong relationship-building and conflict-management skills.
  • Self-driven and independent, with a positive, hands-on attitude.
  • Highly organized with attention to detail and accuracy, while still flexible and creative.
  • Strong ability to multitask and prioritize.
  • Ability to stay calm in a fast-paced environment.
  • Proficient in Microsoft Excel, Word and PowerPoint.
  • Competent in data analysis and reporting.  
  • Competent in spoken and written English

Gestalte mit uns die Zukunft von Blacklane und:

  • You will become part of a unique, international and professional team of more than 60 nationalities, that is characterized by flat hierarchies, collaborative workplace culture, a family-like atmosphere, flexible working hours and an open feedback culture.
  •  You will have the tremendous opportunity to learn, grow and develop your skills.