Account Operations Manager - Key Account

sennder is a European digital freight forwarder looking for an Account Operations Manager to join a team focus on a key account. This is a weekend-shift (Thursday - Monday) role based out of the Berlin office and reporting to one of the team leads. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

ABOUT THE ROLE:

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

As an Account Operations Manager you’ll work on interesting responsibilities like handling the day-to-day operations of a key account as well as a couple of MidCap and SME shippers and carriers. You’ll be collaborating closely with various internal stakeholders to ensure a successful collaboration between sennder and our partners.

IN THIS ROLE YOU WILL ...

• Ensure operational excellence by managing transport operations in close contact with customer and partner accounts, in- and external counterparts acting as the first point of contact for all sides on daily basis
• Support senior team members by preparing performance reports
• Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
• Take over end-to-end responsibility for smaller accounts
• Develop strong data insights to understand account performance

PREFERABLY YOU HAVE...

• Customer focus: Making your accounts happy is your number one priority
• Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
• Quick thinking: You have an eye for interpreting quantitative data, finding actionable insights and devising process improvement plans
• Proactive mindset: You think one-step ahead and come up with solutions before problems arise.
• Teamwork: You strive working in cross-functional teams and have a team-player mentality
• Fluency in English is a must, Polish OR German is a plus

WHAT YOU CAN EXPECT

• A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
• An international team of 900+ people with 65+ nationalities spread across 7 country  offices with English as our company language.
• A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• When in office: unlimited snacks, drinks, and fruits.
• Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.

At sennder we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site. 

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us ta@sennder.com. We do not accept applications via email. 

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