Account Operations Manager

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing technology startup sennder, which has its HQ located in the heart of Berlin, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. You can learn more about us here.

About the role: 
As an Account Operations Manager you will be responsible for the operations of your own account portfolio consisting of Enterprise, MidCap and SME shippers. You are a motivated problem solver who enjoys tackling operational challenges in a cross-functional and very fast-moving environment. You will be responsible for the execution of day-to-day operations, ultimately ensuring a successful collaboration between sennder and our partners.

What you'll do:

  • Ensure operational excellence by managing transport operations in close contact with customer accounts, in- and external counterparts acting as the first point of contact for all sides on daily basis
  • Support senior team members by preparing performance reports
  • Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
  • Take over end-to-end responsibility for smaller accounts
  • Develop strong data insights to understand account performance

What it takes to be successful:

  • Customer focus: Making your accounts happy is your number one priority
  • Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
  • Quick thinking: You have an eye for interpreting quantitative data, finding actionable insights and devising process improvement plans
  • Proactive mindset: You think one-step ahead and come up with solutions before problems arise.
  • Teamwork: You strive working in cross-functional teams and have a team-player mentality
  • Fluency in English is a must, German is highly preferred

What we will be offering:

  • A part of an international company with office locations in 7 different countries
  • Be a part of an international team from 40+ nationalities at HQ Berlin office
  • Structured promotion process in order to give everyone the same chance to grow
  • Structured regular feedback process enabling personal development
  • Employee’s well-being: in-house gym, unlimited snacks, drinks and fruits
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organizers

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities.