Our global team of 90+ designers have deep expertise in User Experience Research, Product Design and Brand Design. We are building additional capabilities in areas including industrial design, motion design, data visualization, UX writing and design operations.
Most Product Designers and Researchers work in co-located cross-functional teams, across all our offices in Berlin, Warsaw, Cologne, Copenhagen, Sofia and São Paulo. They develop solutions for our core payments product including our bespoke hardware, as well as a suite of software tools that support merchants as they grow their business. We believe in quality, in making complex business tools simple, and in using data to anticipate merchants needs as their business grows.
We pride ourselves on our close collaboration, transparency, and placing our merchant-base of over 1 million global business owners (36+ languages) at the heart of each and every decision we make. User research and continuous knowledge building of our merchant-base is the foundation for these decisions
What you're going to do
As Regional or Tribe User Research Lead you will establish UX Research practice for your region or tribe and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our merchants.
You will contribute to building our merchant knowledge development through focusing on best practices for foundational user research, prototyping, and validation and leading initiatives to demonstrate those. You will contribute to SumUps rigorous knowledge management practice and build on existing knowledge and insights from all countries and regions.
You will work with teams to develop research awareness, skills for engaging customers, and knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigor across all types of studies and constraints. In addition to laying the foundation for user research, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction.
Your success will be the team’s commitment to research practices, and deep merchant knowledge from all countries and regions.
Requirements